Credit card debt has been rising modestly in the throws of this, our oil patch economic downturn. Families use cards to stay afloat when the patch dries up and job use layoffs and salary roll backs to stay afloat. The last quarter of 2016 saw Albertan credit delinquencies rise by 23%. Albertans carry, on average, over $25 000 in consumer debt. And nearly half of all Canadians carry some amount of credit card debt specifically. What? How? How can people access so much money to spend on consumer products? Also in reading this I learned that the minimum age for credit cards in Canada is 18 (except for East coasters). Just as an aside, I don't think ANY teenager should have a credit card. It's a bad idea.
I've heard a lot of different opinions on credit cards. Some people think they are great for tracking expenses, others see them as the devil in the wallet. I am a big fan of credit cards. I have two actually, and use one of them for almost all of my purchases. Once is a cash back Visa, the other is a WestJet Mastercard which accumulates cash for flights and gets me an annual companion travel voucher. These cards have subsidized purchases, and twice been responsible for cheap flights for me and a friend. I pay off all my balances almost as soon as I make purchases to free load of the credit companies.
However, as with most things, the devil is in the details, and I was a bit fuzzy on those with my Mastercard. My Visa charges interest for any outstanding balance not paid within 4 weeks. As I found out today, my Mastercard charges interest on the whole balance that was due, not the outstanding portion, after 21 days. So, while i had paid the most of the balance immediately and the remainder within 4 weeks, I was charged interest on the entire balance after 21 days. Which sucks, because I had just spent over $2000 on the card.
| Infamous West Jet Mastercard. Decent rewards IF you stay on top of a 21 day billing cycle. |
$57 doesn't sound like a lot for some but to me it is completely unacceptable. I didn't get anything for it!! Why would I pay it? $57 is more than my monthly clothing budget (fair, that budget is $0, but still). I could have so many things for $57. So I did what I needed to do- I called them up for help.
People are generally helpful, even credit card call centre people. And credit cards companies need customers, so they generally try and be nice. So I called up the company and asked them, honestly, to explain how interest worked. Why, when I owed $200, was I charged interest on the whole amount? This is good to keep in mind with any financial institution - they need customers. With a simple keystroke they can keep them a lot more easily. So be sure to call them if you are not thrilled about charges!
The call went something like this:
Me: I see that I owe a bunch of interest on this statement. Could you please help me understand that?
Them: Yes ma'am. You were charged interest on the amount you billed in the last statement. You had $2000 on the card and were charged interest on that amount.
Me: Okay. How dies it work that I paid off most of that the same day and the rest within 4 weeks?
Them: We have a 21 day cycle that it must be paid within 21 days.
Me: Okay. So I paid most of it off, how does that work?
Them: Yes ma'am, what happens is that you pay interest on the full amount, not just what is left. It must be completely paid by the date on the statement.
Me: That's my bad, I didn't review the fine print. Just so this is crystal clear, I have to pay it ALL off by the date shown.
Them: Yes ma'am.
Me: I think I understand that. Is there anything you can do for that amount of interest? It's my fault, I just didn't understand.
Them: Hmm I cal check. Can you hold?
Me: For sure.
-- 5 minutes later--
Them: Alright ma'am, I've reversed the interest charges as a one time consideration. Is there anything else?
Thanks and pleasantries followed.
This isn't the first time I've done that. Unfortunately I had a similar issue when I was living overseas and couldn't get on the internet to pay my Visa.
Having a credit card is really helpful, but paying interest feels like a complete admission of failure. Always take time to call a credit company if you find an occasion where you've messed up. This works for banks and bank fees too.





